Homecare Heating
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About Homecare Heating

Homecare Heating was founded back in 2000 by Liam Lavery who has over 25 years experience within the plumbing and heating industry. His key goal to offer a local high quality plumbing and heating service to his customer. From day one he and his small team have achieved this, with thousands of happy customers so far in the company's history. Liam still carry's out installation work so you receive that personal service. Homecare Heating work to the following guide lines and codes of practice.

Operation guidance

Make a good impression on arrival and throughout the task
At homecare heating we will not get a second chance to make a good first impression. Put the customer at ease by being presentable and polite. The customer will then feel happy for us to take control of their installation or plumbing problem.

Organised and tidy working practice throughout
Be professional in everything we do. Work by the book and don't cut corners. Clean up as we work and treat the customer's home as we would treat our own. The customer is paying for a professional service and will expect the best.
Keep the customer informed
Take the time to advise the customer what's causing the problem and how you intend to resolve it. As a result they will be more knowledgeable and happier to let us proceed. More importantly, should the installation/ repair take longer than expected the customer will be fully aware of events.

Complete the task to the highest standard
Both the customer and Mr Lavery expect this. Again we must emphasise that the customer is paying for a professional service. All work carried out comes with a 1 year to 3 years (on installation work) guarantee (you sign each invoice to this effect) and must comply with relevant bylaws or gas safety legislation. Any other faults or potential faults must be addressed and the customer made aware of our ability to rectify these.

Codes of practice

Equal Opportunities
All our customers are entitled to a high quality service, regardless of gender, marital status, sexual orientation, race, colour, nationality, ethnic origin, religion, disability, age or any other factor upon which discrimination may be based.

Information about our customer's circumstances is strictly confidential. We expect our engineers to observe this, ensuring that all such information is treated with the greatest respect.

Health and Safety
Engineers must comply with all safety, health and welfare regulations, including the health and safety at work act 1974 and the company's health and safety policy. Particular regard must be given to the health and safety of customers if they are in occupation whilst the works are in progress.

Work Quality
All works must be of the highest quality and carried out in a professional manner to GAS SAFE, local water authority bylaws, British Standard Codes of Practice and Building regulations.

Engineers must ensure that the property is left clean, tidy and safe at the end of each working day, and on completion.

Unforeseen Works
Any changes in the specification of the works and /or materials must be agreed with the office and confirmed by the customers.